Privacy Policy

1. Who we are and what this policy covers

Maravilla ASL Services, LLC (“MAS,” “Maravilla,” “we,” “us,” or “our”) is an interpreting-services business based in Las Vegas, Nevada. This policy applies to maravillaaslservices.com, its English and Spanish pages, our website forms, and information sent to us through website-related email or other electronic communications.

This policy does not replace any additional confidentiality notice, business associate agreement, school or government contract, provider agreement, or other terms that may apply to a particular interpreting assignment or business relationship. Where another law or binding agreement provides greater protection, MAS will follow that requirement to the extent it applies.

2. Information we collect

Depending on how you use the website, we may collect the following categories of information:

• Identity and contact information: first and last name, email address, telephone number, service address, and the content of your message.
• Interpreter-request information: the nature and details of the request, any language or communication-support information you choose to include, service date, start and end times, service location, room or building information, and other scheduling or preparation details you choose to provide.
• Interpreter or provider application information: contact details, certifications or qualifications, Nevada interpreter-registration status, and information you provide when asking to join our contracted provider team. A separate background investigation may be requested later when appropriate, but the public website form is not designed to collect background-check records, Social Security numbers, dates of birth, or government-identification documents.
• Invoice and business-record information: provider contact details, invoice and assignment numbers, service dates, scheduled and actual work times, breaks, billable hours, rates, mileage, expenses, total amounts, notes, uploaded invoices or supporting files, typed legal name, and electronic attestation.
• Communication, acknowledgment, and marketing-preference records: information provided by telephone, related communication records, emails, messages, responses, required privacy acknowledgments, and whether you voluntarily asked to receive occasional news or updates.
• Technical and usage information: Internet Protocol (IP) address, browser and device information, user agent, operating system, referring page, pages or forms used, date and time, submission identifier, security events, and cookie or similar-technology information.
• Information about other people: a requester or organization may provide information about a service recipient, participant, client, student, patient, employee, or other person when arranging an assignment.
• Potentially sensitive information: the details of an interpreting request may reveal disability or communication-access needs or the medical, legal, educational, employment, or other context of an appointment. The additional disclosures in Section 8 apply when information qualifies as consumer health data under Nevada law.

Please provide only what is reasonably necessary. Do not submit Social Security numbers, W-9 forms, bank-account information, payment-card information, passwords, medical-record numbers, insurance records, diagnoses, medical documents, student records, government-identification documents, or other highly sensitive records through a public website form unless MAS expressly provides an approved secure method and asks you to do so.

If you provide information about another person, you represent that you are authorized to do so and will provide only information reasonably necessary to arrange or administer the requested service.

3. Sources of information

We collect information directly from you; from a parent, guardian, client, employer, school, healthcare provider, government entity, attorney, facility, or other person or organization authorized to arrange services; from interpreters and other providers who apply, work with us, or submit invoices; from communications with us; and automatically from your browser, device, our web server, website forms, and security providers when you use the site.

4. How we use information

We may use information to:

• Respond to questions, requests, and communications.
• Evaluate, schedule, coordinate, prepare for, provide, and follow up on interpreting services.
• Identify and communicate with an appropriately qualified interpreter or provider.
• Manage client, facility, interpreter, contractor, and provider relationships.
• Evaluate provider qualifications and applications.
• Review and process invoices, expenses, payments, accounting records, and related disputes.
• Send news or updates only when you voluntarily request them, and process unsubscribe requests.
• Operate, maintain, troubleshoot, secure, and improve the website and forms; prevent spam, fraud, and misuse; and preserve business continuity.
• Comply with contracts, legal obligations, professional responsibilities, audits, lawful requests, and the establishment, exercise, or defense of legal claims.
• Create aggregate information or information de-identified in accordance with applicable legal standards, including 45 C.F.R. § 164.514 where required.

5. How we disclose information

MAS may disclose information only as reasonably necessary for the purposes described above, including to the following categories of recipients:

• Authorized MAS personnel and contractors who need the information to perform administrative, scheduling, billing, support, or compliance work.
• Interpreters and providers being considered for or assigned to a request, subject to applicable legal, contractual, and professional confidentiality responsibilities.
• The requesting client, organization, facility, or authorized contact and other participants as reasonably necessary to arrange, confirm, provide, document, or resolve an assignment.
• Technology and operational service providers that support website hosting, form storage and processing, email or SMTP delivery, Cloudflare website security and bot protection, backup, information technology, and spam screening. If Akismet is active, the spam-screening provider may receive submitted form content, email address, IP address, user agent, referring page, page URL, related request metadata, and any uploaded-file URLs included in the submitted form values to detect abuse.
• Professional advisers and business-support providers such as accountants, insurers, auditors, consultants, and legal counsel when reasonably necessary.
• Government agencies, regulators, courts, law enforcement, or other parties when disclosure is required or permitted by law, necessary to respond to valid legal process, or reasonably necessary to protect rights, safety, security, or property.
• A successor or transaction participant in connection with a proposed or completed merger, acquisition, financing, reorganization, bankruptcy, or transfer of all or part of the business, subject to applicable law.
• Other recipients at your direction or with your consent.

When the website forms are enabled and used, they are configured to store submissions in the website’s WordPress form system and send them by email to MAS’s business Gmail address. Notification emails may contain the submitted fields and, for invoice submissions, links to or previews of uploaded files even when the files are not attached to the message. Email, hosting, security, backup, anti-spam, and delivery providers may therefore process the information necessary to provide their services.

6. No sale of personal information

MAS does not sell or rent personal information or consumer health data. MAS also does not disclose personal information for cross-context behavioral advertising.

Nevada consumers may nevertheless submit a verified request directing us not to sell covered information by emailing MaravillaASLservices@gmail.com with the subject line “Nevada Do Not Sell Request.” We may take reasonable steps to verify the request and will respond within the period required by Nevada law.

7. Cookies, security tools, and online tracking

The website may use cookies, local storage, server logs, or similar technologies that are reasonably necessary to display pages, process forms, remember limited preferences, maintain security, prevent spam, and protect the site from automated traffic. Cloudflare currently provides website security and may set a necessary bot-management cookie, such as __cf_bm. Website forms also record the IP address associated with a stored submission.

At the effective date of this policy, MAS does not use advertising cookies or pixels and does not use website information for targeted advertising. MAS does not authorize third parties to use personal information or consumer health data for targeted advertising. Necessary hosting, security, form, email, and anti-spam providers may process technical identifiers to operate and protect the website. Cloudflare states that its __cf_bm cookie is generated separately for each protected site and does not track a visitor from site to site. If Akismet is active, its provider may receive form fields and technical identifiers to screen spam across websites that use the service, as described in Automattic’s visitor privacy notice. MAS authorizes that processing only for security and spam prevention, not advertising.

Because the site is not used for cross-site behavioral advertising, browser “Do Not Track” or Global Privacy Control signals do not currently change the site’s operation. If our tracking practices materially change, we will update this policy and provide any choices required by applicable law.

8. Nevada consumer health data

Because an interpreting request may reveal disability or communication-access needs, a medical appointment, a healthcare location, or other health-related context, some information MAS receives may qualify as consumer health data under Nevada law. The following additional disclosures apply to such information.

Categories and sources

Consumer health data may include information you or an authorized requester voluntarily provides about Deaf or Hard-of-Hearing status, communication or accessibility needs, the health-related nature of an appointment, the type or location of a requested service, and scheduling or preparation details that reasonably identify a person’s past, present, or future health status. MAS receives this information directly from the consumer or from a parent, guardian, client, facility, healthcare provider, government entity, or other person or organization authorized to request the service. MAS does not purchase consumer health data from data brokers or collect it through cross-site advertising trackers.

MAS does not ask for diagnoses, medication details, genetic data, biometric data, reproductive or sexual health records, precise GPS coordinates, medical-record numbers, insurance records, or medical documents through its ordinary public forms. Please do not provide those details unless they are reasonably necessary and MAS has supplied an appropriate method for doing so.

Purposes and manner of processing

MAS collects and uses consumer health data only to respond to a request; evaluate, schedule, coordinate, prepare for, provide, and follow up on requested interpreting services; identify an appropriately qualified interpreter; communicate with authorized participants; administer the service relationship; protect the website and records; comply with law or contract; and establish, exercise, or defend legal claims.

The information may be received through a website form, email, telephone call, or authorized client communication; stored in our website form system, business email, and operational records; reviewed by authorized personnel; disclosed in a limited form to those who need it for the requested assignment; used to coordinate the service; and retained or deleted as described in this policy.

Categories shared and recipients

MAS may share only the categories of consumer health data reasonably necessary for an assignment, such as communication or accessibility needs, service type, date, time, location, authorized contact information, and limited preparation context. Recipients may include authorized MAS personnel; interpreters or providers being considered for or assigned to the service; the requesting client, facility, healthcare provider, government entity, or authorized participant; processors supporting hosting, forms, business email, security, backup, or information technology; legal counsel, insurers, auditors, or other professional advisers when necessary; and a successor in a merger or business transfer that assumes applicable privacy obligations. MAS may also disclose information when required or expressly authorized by law or at the consumer’s direction. MAS does not share consumer health data with affiliates for their own purposes, sell it, or use it for advertising. Any technical processing across websites by security or anti-spam providers is described in Section 7; MAS does not authorize those providers to use consumer health data for targeted advertising.

Consent and withdrawal

MAS collects or shares consumer health data only with affirmative, voluntary consent when required, or to the extent reasonably necessary to provide a product or service requested by the consumer. When Nevada law requires separate consent to share information, that request will be separate from any consent to collect it. You may withdraw consent and ask MAS to cease collecting or sharing consumer health data by using the request process below. Withdrawal does not affect processing already lawfully completed and may prevent MAS from providing a service when the information is necessary to fulfill the request.

Nevada health-data requests and appeals

A Nevada consumer may ask MAS to confirm whether we collect, share, or sell consumer health data relating to the consumer; provide a list of third parties with whom that data was shared or sold; allow review or correction; cease collecting, sharing, or selling the data; withdraw consent; or delete the data. Send the request to MaravillaASLservices@gmail.com with the subject line “Consumer Health Data Privacy Request.” Please do not include sensitive records in the initial email. We may request information reasonably necessary to authenticate the request.

MAS will respond without undue delay and no later than 45 days after authenticating a request. When reasonably necessary, Nevada law may permit one additional 45-day period with notice. For an authenticated deletion request, MAS will delete the requested consumer health data from its records and network and notify each affiliate, processor, contractor, or other third party with whom MAS shared the data no later than 30 days after authentication. Deletion from archived or backup systems may be delayed only as permitted by applicable law and for no more than two years after authentication of the deletion request.

If MAS refuses to act on a consumer health data request, the consumer may appeal by emailing the same address with the subject line “Consumer Health Data Privacy Appeal” and explaining the basis for the appeal. MAS will respond in writing within the period required by Nevada law and, if the appeal is denied, provide the applicable Nevada Attorney General contact information. MAS will not discriminate against a consumer for exercising applicable privacy rights.

If MAS materially expands the categories of consumer health data it collects or shares, the categories of recipients, or the purposes of processing, we will update this notice and obtain affirmative consent when required before applying the new practice to affected data.

9. Retention and deletion

Nothing in this section limits the consumer-health-data deletion duties and timelines described in Section 8.

No single retention period applies to every record. At the effective date of this policy, the website form configuration does not apply an automatic deletion period. Once the forms are enabled, stored form entries, associated IP addresses, and invoice uploads therefore remain in the system until MAS manually deletes the entry, changes the applicable retention setting, grants a valid deletion request, or otherwise removes the record. Deleting an invoice entry is intended to delete its associated uploaded files from the active form system, subject to email copies, caches, and backups. MAS may retain information longer when reasonably necessary to provide services, preserve assignment or contractual records, process and document invoices, satisfy tax, accounting, insurance, professional, or legal obligations, resolve disputes, enforce agreements, protect safety or security, or establish, exercise, or defend legal claims.

Information concerning an applicant who does not join MAS may be retained for evaluation, recordkeeping, or future opportunities when appropriate. Invoice, accounting, contractor, and payment records may be retained for the periods required by applicable law, contracts, and legitimate business needs. When MAS deletes information from active systems, limited copies may remain temporarily in email archives or backups until they are overwritten or safely deleted, subject to the stronger consumer-health-data deletion requirements in Section 8. MAS may retain information de-identified in accordance with applicable legal standards, including 45 C.F.R. § 164.514 where required.

10. Information security

MAS uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. MAS limits access to personnel, interpreters, contractors, and processors who reasonably need the information for an authorized purpose. Contracted interpreters and providers are subject to applicable legal, contractual, and professional confidentiality responsibilities.

No website, email system, transmission method, or storage system can be guaranteed to be completely secure. The public website and ordinary email are not designed to serve as a secure patient portal, student-record portal, background-check portal, or payment-card system. If sensitive records are necessary, contact MAS first so that an appropriate method can be considered.

11. Your choices and general privacy requests

You may contact MAS to ask for access to, correction of, or deletion of personal information associated with you; to withdraw a consent where applicable; or to ask a question about our practices. MAS will evaluate and respond to requests consistent with applicable law and may need to verify your identity and authority. Some information may be retained or withheld when an exception applies, including legal, contractual, security, accounting, or recordkeeping requirements.

If you asked to receive news or updates, you may opt out at any time by following any unsubscribe instruction in the message, replying with “unsubscribe,” or emailing us. Opting out of promotional messages does not prevent service-related or transactional communications.

12. Children and minors

Our website and online forms are intended for adults. If the person needing services is under 13, a parent, legal guardian, school, agency, or other authorized adult should submit the request. MAS does not knowingly collect personal information online directly from children under 13. If you believe a child under 13 submitted personal information directly to us, please contact us so we can review and delete it as appropriate.

An authorized adult may provide limited information about a minor service recipient when reasonably necessary to arrange interpreting services, subject to applicable law, authorization, contract, and confidentiality requirements.

13. Medical, educational, legal, and other confidential assignments

Some interpreting assignments may involve information governed by healthcare, education, court, government, employment, or other confidentiality rules. When MAS acts under a business associate agreement, school or government contract, protective order, or another assignment-specific agreement, additional requirements may apply. This website policy does not replace those requirements, and the existence of a medical or educational assignment does not by itself make an ordinary public website form a HIPAA- or FERPA-authorized record-submission channel.

14. External websites and social media

The website may link to social-media platforms or other third-party websites. Those services operate under their own terms and privacy practices. MAS is not responsible for the privacy or security practices of a third-party site you choose to visit.

15. Changes to this policy

MAS may update this policy to reflect changes in the website, forms, services, providers, business practices, or legal requirements. We will post the revised policy on this page and update the effective date. If a change is material, we may also provide notice through the website, email, or another appropriate method. When applicable law requires consent before a new collection, use, or disclosure, we will seek that consent before applying the change.

16. Contact us

For a privacy question or request, contact:

Maravilla ASL Services, LLC
Las Vegas, Nevada
Email: MaravillaASLservices@gmail.com
Phone: (702) 513-3976

Please use the subject line “Privacy Request” unless a more specific subject line is listed above. Do not include sensitive records in your initial message. If you need an accessible method to make a privacy request, email or call us and we will work with you to provide a reasonable method.